Re-enrolling in the Microsoft SAM Programme
Q. Is there a registration fee for the Microsoft SAM Programme?
A. Currently, there is no registration fee to join the programme.
Q. Who pays Phoenix to conduct the Microsoft SAM Programme?
A. Having selected Phoenix as your preferred Microsoft SAM Partner, you must cover all costs as quoted by
Phoenix. You do not, however, have to pay to join the SAM Programme, attendance on a SAM Basics Course,
the free SAM Consultancy Session, or the free tools on www.microsoft.com/uk/sam
Q. What will Phoenix present in the Complimentary SAM Session?
A. Phoenix will provide a brief introduction to SAM, gather your requirements, discuss relevant service offerings
and explain the Microsoft SAM Programme, the benefits of SAM and the SAM Optimisation Model. Note this
session does not have to be conducted face to face.
Q. Will Microsoft visit me during the SAM Programme?
A. The Microsoft SAM Programme doesn’t require a visit from the Microsoft SAM team.
Q. How do I enrol in the Microsoft SAM Programme?
A. You or Phoenix can download the ‘permissions form’ (enrolment form to the programme) at
www.microsoft.com/uk/sam/ and then submit the completed form to uksam@microsoft.com. You will receive an
acknowledgement email in return.
Q. What are the benefits to me of completing the Microsoft SAM Programme?
A. Licence review and ELP, SAM Optimisation Assessment and results, free training on SAM Basics, free
consultancy session, access to free SAM tools to support your SAM plan and a valid 12-month certificate from
Microsoft.
Q. How can I register for the Microsoft SAM Basics course?
A. You will be sent an email to register for the course once the permissions form has been received. Queries
about registration can be sent to uksam@microsoft.com
Q. If I have to buy more licences what is the timeframe for making purchases?
A. You must buy any additional licences from an authorised reseller such as Phoenix within 30 days of
Microsoft validating its ELP.
Q. Can I cancel my registration in the Microsoft SAM Programme?
A. Yes, you may cancel by contacting uksam@microsoft.com
Q. What is the SAM Optimisation Model?
A. The SAM Optimisation Model helps you evaluate your SAM practice effectively and objectively. It provides a
consistent framework that we can use to assess your SAM maturity. The model illustrates the benefits and
savings at each stage of SAM Optimisation.
Q. Is the SAM Optimisation Model a requirement of the Programme?
A. When you sign the ‘permissions form’, you are automatically opted into complete the SAM Optimisation
Model. This assessment is of immense value to you as it can help guide you in the management of your SAM
programme. You are not required to release the full assessment to Microsoft, only a short summary of key
results which will be completed by Phoenix. If you wish to opt out, please tick the appropriate box on the
‘permissions form’. This also applies to re-enrolling customers.
Re-enrolling in the Microsoft SAM Programme
Q. Do I have to re-sign the ‘permission to proceed’ form?
A. If the individual responsible for signing the original form is still in role, an email to uksam@microsoft.com
stating “I authorise re-enrolment of X company in the Microsoft SAM Programme effective X date, and will
complete the SAM Programme with Phoenix Software.” is satisfactory.
If a new individual is assigned to the SAM Programme, a new ‘permissions form’ must be completed and submitted to uksam@microsoft.com. Download the Microsoft SAM Programme Permissions Form here.
Q. Does Phoenix need to complete a Proof of Licence (PoL) onsite visit again?
A. Providing Microsoft has evidence the PoL was completed originally, Phoenix can create a refreshed PoL. If
you have kept track of the OEM and retail purchases you have made since the last review, there may not be a
need for an onsite visit.
Q. Can I utilise my ELP from year to year to minimise licence compliance issues?
A. Microsoft encourages the use of the ELP to maintain your licence entitlement position. Phoenix can work
with you to decide the best process for maintenance.